Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
DamageHQ ("Company," "we," "us," or "our") operates damagehq.com and provides homeowner-to-contractor matching services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a lead inquiry.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: First and last name, email address, phone number
- Property Information: Street address, city, state, zip code
- Damage Information: Type of damage, when it occurred, insurance status, description
- Communication Preferences: Whether you consent to partner marketing communications
- Technical Data: IP address, browser type, device type, referring URL, pages visited, and timestamps (collected automatically via cookies and similar technologies)
2. How We Use Your Information
We use the information we collect to:
- Match you with licensed and insured contractors in our network
- Deliver your inquiry to up to three (3) contractors for quote purposes
- Facilitate contractor outreach via phone, email, and/or text message
- Verify lead quality and prevent fraud
- Improve our website and services
- Send you service-related communications
- If you opt in: deliver offers from our home services partner network (solar, HVAC, home insurance, and more)
- Comply with legal obligations
3. How We Share Your Information
Your information may be shared with the following parties:
- Contractor Network: Licensed contractors who may contact you regarding your damage assessment. Up to three (3) contractors may receive your contact and property information per lead submission.
- Lead Distribution Partners: We may distribute qualified leads to third-party platforms including HomeAdvisor, Angi, Modernize, and similar home services marketplaces, subject to their respective privacy policies.
- Home Services Partner Network (if opted in): If you check the optional consent box, your information may be shared with partners in the solar, HVAC, home insurance, and related home services verticals for marketing purposes.
- Service Providers: Third-party vendors who assist us in operating our website, processing data, or providing services (subject to confidentiality obligations).
- Legal Requirements: We may disclose your information when required by law, court order, or governmental authority.
We do not sell your personal information to data brokers in the traditional sense. When we share leads with contractors or distribution partners, it is for the purpose of fulfilling the service you requested.
4. TCPA Consent & Telephone Communications
By submitting the lead form on our website, you provide your express written consent under the Telephone Consumer Protection Act (TCPA) and applicable state laws to be contacted by DamageHQ and/or licensed contractors in our network. This contact may include:
- Calls to your phone number, including your mobile phone
- Calls using automated dialing systems (autodialers)
- Pre-recorded or artificial voice messages
- Text messages (SMS/MMS)
You understand that providing this consent is not a condition of purchasing any goods or services. Standard message and data rates may apply.
5. Opt-Out Instructions
You may opt out of communications at any time using the following methods:
- Phone calls/texts: Reply STOP to any text message, or verbally request removal during any call
- Email: Click the "Unsubscribe" link in any marketing email, or email us at charlie@rockstackcapital.com
- Partner Network: You must contact each partner directly to opt out of their communications, as we cannot control outreach after data is shared
- All requests: Email charlie@rockstackcapital.com with subject line "Privacy Opt-Out" and we will process your request within 10 business days
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to analyze traffic, remember preferences, and improve our services. You may disable cookies in your browser settings; however, some features of the site may not function properly.
We may use third-party analytics services such as Google Analytics to understand how visitors interact with our site. These services have their own privacy policies.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Lead data is typically retained for up to 36 months.
8. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no data transmission over the internet or storage system is 100% secure. We cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. State Privacy Rights
Residents of California, Virginia, Colorado, and other states with comprehensive privacy laws may have additional rights, including:
- The right to know what personal information is collected and how it is used
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of personal information
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at charlie@rockstackcapital.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: